For wheelchairs, mobility aids and buggies - our accessibility does depend on the time of year. This is because we are heavily grass based and so the ground will reflect the weather.
We recommend to visit in the summer months when the ground is typically dry so easier to travel over. 

However, in the case of walking sticks - you are more than welcome to use them all year round. The alpacas and animals are more than comfortable.

Being in Norfolk, we are pretty flat! Small localised areas may be uneven due to footfall in the wetter months. Any such areas can be pointed out ahead of time to ensure visitor awareness and safety.
However, if you are booked on to do the Alpaca Walk - please note the route is not buggy or wheelchair friendly. The ground is uneven in places and the route requires coming and going from field margins to roads and it may not be suitable for everyone. Please get in touch directly to discuss individual needs or further clarification on the terrain involved. 

We have one accessible toilet and two non accessible toilets for visitors to use. All 3 are located in the same place and a short distance from the car park.

There are seats in all of our Alpaca zones that you are more than welcome to use. Seating can be moved into any of our animal zones if needed. Though please note that goats are quite likely to try and share a bench with you!

Yes, carers are more than welcome. We may ask you to show an Access Card, Council Short Break Cards etc at point of booking / entry. In most cases, carers will be offered a reduced rate. 

 The calm and relaxed setting of the experience provides a safe environment that groups benefit from. Experiences can be tailored with individual groups to meet certain needs or requests where appropriate. It would be greatly appreciated if any specific requirements were discussed ahead of your experience so we can do our best to accommodate in advance.
We would advise that the Alpaca Experiences would be our most suitable as goats and sheep can be more high energy and slightly less predictable. 
It is worth noting that the animals can move towards people or make noises unexpectedly. 
We are happy to discuss noises with you ahead of booking to ascertain what to expect, or we can set the animals up differently so they are somewhat restricted with where they can move to. For example, we can create a Meet and Greet pen so there is a fence between visitor and alpaca. Still accessible to the animals, still within reaching distance - but behind a pen which may make some visitors feel more comfortable.

In some cases, assistance / service dogs can be welcomed onto site. But please note we cannot welcome them directly into the paddocks and animal zones due to  bio-security and safety risks.
They can, in some circumstances, approach the animal fencing but we cannot control how the animals choose to react to unknown dogs.

The majority of our standard Experiences are small groups anyway but you may find it more suitable to book a private Experience.
A small fee is required to book privately but we have kept costs of this as low as possible to increase accessibility. 
Private experiences have the great advantage of being almost bespoke. We can tailor the experience as much as possible to suit any needs within the group.

We will do our best to accommodate specific group needs. For example, in some instances we have taken small groups of alpacas to the car park for those that can't access the paddocks.
Or, in instances where having numerous animals may be overwhelming/over stimulating, we have temporarily moved some of the animals away from the main visitor areas. So that you can then meet 3 alpacas at a time rather than 21!

At this point in time, English is the only language used on site. Please be aware there will be some technical / topical language used to express safety regulations and requests.
If English is not your first language, please let us know before your visit. We will be happy to discuss the experience with you in advance and do our best to help you feel prepared and comfortable during your time with us.

We understand that not everyone will be able to travel to the farm. Our alpacas regularly attend care homes and schools. This can often be the easier, more accessible route to meeting the alpacas. To find out more, please contact us directly.

Please contact us directly with further questions. We can then send more detailed information including any example photos that may help depict accessibility info.