Frequently Asked Questions
Do I have to book an experience to meet the animals?
Yes, the only way to meet the animals is through one of our experiences as we run to specific timetables and routines for the animals.
All experiences are fully guided within the paddocks. This is the nature of our business.
Are you open all year?
We are indeed! We are open 7 days a week with up to two Experiences running a day. The Meet and Greets can entirely take place undercover so aren't largely affected by bad weather.
Do you do gift vouchers?
Yes! All Experiences are available to purchase as a gift voucher. Vouchers are valid for a year from purchase date. Due to the nature of our experiences, and the almost bespoke nature of them - you'll have to contact us directly to organise a voucher. Either via the booking form or email [email protected]
Do children have to be accompanied by an adult / Can I bring people to watch?
All children aged 15 and under will need at least one adult in their group. Children under 10 will also need an appropriate child:adult ratio as part of the group depending on numbers.
Please note we are not set up to allow for spectators and all who come to the farm will be considered part of your group and be subject to the experience fee.
Alpacas cannot distinguish between those who have paid and those who haven't.
Can I just turn up?
No! All experiences have to be booked in advance as we run to specific timetables and routines.
Can I just hire one alpaca to come to our event?
Nope - we will typically take 6 alpacas to our 'off farm' events but would never take less than 3.
Are you wheelchair friendly?
It does depend on the time of year. This is because we are heavily grass based and so the ground will reflect the weather. We recommend wheelchair users to visit in the summer months when the ground is typically dry so easier to travel over. For any other accessibility questions, please do contact us directly as we appreciate every circumstance can be different and we'd rather talk to each customer specifically about their needs. In some scenarios, especially for private bookings, we can set up in a way that allows for higher access for some visitors. For example, some alpacas can be moved nearer the car park.
Do you welcome SEN/D groups?
Yes! The calm and relaxed setting of the experience provides a safe environment that groups benefit from. Experiences can be tailored with individual groups to meet certain needs or requests where appropriate. It would be greatly appreciated if any specific requirements were discussed ahead of your experience so we can do our best to accommodate in advance.
Do you have toilets?
Yes! Including one accessible one.
What should I wear / bring?
Wear what's comfortable but farm appropriate. Strongly advise not to wear open-toed shoes on site. You do so at your own risk.
As for outfits - you can of course wear whatever you'd be happy to but we always suggest to not let your outfit get in the way of you having a good time here!
Some animals will lean or rub on you, some will investigate your clothing.. some will try sit in your lap. Some guests choose to sit on the floor with the animals - all things to bear in mind!
Do you have an on-site cafe or gift shop?
Not formally at this stage but hopefully one day! However, you are welcome to bring your own picnic as part of your experience.
Currently our gift shop is online but you can pre-order items to collect after your experience!
Can nervous guests participate?
Absolutely! No one will be forced to do anything they don't wish to do - including the pace at which they meet the animals. One of the reasons you have plenty of time, is to to allow you to settle in and get comfortable. All visitors will be advised at the beginning of the experience so you can understand what to expect from the animals, how to approach them, how to read their body language etc as it's important for both you and the animals to be set up for success. It's understandable that meeting alpacas for the first time may seem daunting - but they'll soon show you they are the most gentle souls!
Can I have further accessibility and inclusivity information?
Yes - please click HERE or find the Accessibility page in the menu tabs to find out further info. We will do our very best to make the Experiences accessible where possible.
Can I bring my dog?
No! Please don't bring dogs on site, nor leave them in your car during your experience.
For info on service dogs, please go to our Accessibility and Inclusivity Info page HERE.
What are your booking terms and conditions?
Our full booking terms and conditions will be sent to you at point of booking. This does cover a wet / bad weather plan.
Are you accessible by public transport?
We are a 10 minute walk away from our nearest bus stop which can be found in Gunton Road, Loddon (services X2, X21, X22).
How can I find you?
On Google Maps, you'll be able to put Stubbs Farm Alpacas in as a destination and it will take you right to our driveway.
If you're using what3words: stencil.seashell.cursing
If you're using a satnav and our postcode, NR14 6EA, then please look out for our signs as you come off of the A146 as it will likely try take you next door.
Not answered your question?
Email [email protected] or use the booking form, or contact any of our social media pages or 07881595599